Refund Policy

At Home From Above, we are committed to providing high-quality aerial photography services and excellent customer service.

This Refund Policy explains when refunds may be available and the circumstances under which refunds cannot be provided.

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Last Updated: Tuesday 9th June 2026.

Customers may cancel their booking and receive a full refund if cancellation is requested before photography has been scheduled or undertaken.

To cancel a booking, please contact us using the details provided on our website.

Photography sessions may be postponed due to unsuitable weather conditions, including but not limited to:

• Heavy rain

• Strong winds

• Fog

• Poor visibility

• Other conditions that may affect safety or image quality

Where this occurs, we will reschedule the photography session at no additional cost.

Weather-related postponements do not qualify for a refund where the customer wishes to proceed with a future rescheduled appointment.

Once photography of the property has been completed, refunds are generally not available as the service has already been performed.

However, if we are unable to provide usable images due to factors within our control, we may, at our discretion:

• Re-photograph the property free of charge; or

• Issue a full or partial refund.

We take great pride in the quality of our work.

If you believe the images supplied are technically defective due to an error on our part, please notify us within 7 days of delivery.

Where appropriate, we may:

• Re-edit the images;

• Re-photograph the property; or

• Provide a full or partial refund.

Refunds will not be issued because of:

• Personal preference regarding composition or style;

• Temporary weather conditions visible in the images;

• Property appearance, maintenance, or landscaping;

• Changes requested after photography has taken place.

Due to the nature of digital products, refunds cannot be provided once digital images have been delivered unless the images are materially defective or we have failed to provide the service purchased.

Where physical prints or framed products are supplied, customers must notify us within 7 days of receipt if an item arrives damaged.

Damaged products may be replaced or refunded at our discretion.

Refunds are not available for minor variations in colour, finish, or appearance resulting from the printing process.

Customer satisfaction is important to us.

If you are genuinely unhappy with the images received, please contact us. We will always endeavour to find a fair solution, which may include additional editing, a re-shoot, replacement products, or a refund where appropriate.

To request a refund, please contact:

Email: info@homefromabove.com

Please include:

• Your name

• Order reference number

• Property address

• Details of the issue

We reserve the right to update this Refund Policy at any time. Any updates will be published on this page.